Returns & Cancellations

Orders may be returned within 30 days of the ship date for a refund of the product price. Original shipping charges and any promotional discounts applied at checkout are non-refundable unless we made an error.

• Condition: Items should be returned in original packaging when possible. You may open a product to evaluate the scent; lightly tested items may still qualify for a full refund. Items used beyond reasonable evaluation may receive a partial refund or be declined.

• Refunds: Refunds are issued to your original payment method within one billing cycle after we receive and inspect your return.

• Return shipping: Customers are responsible for return shipping within the United States unless the return is due to our error. Contact us before sending a return so we can provide the correct return address and instructions.

Shipping costs are non-refundable for packages returned to sender as undeliverable, unclaimed, or refused, unless we made an error.

Our fulfillment process is automated so orders ship quickly. Once placed, orders generally cannot be cancelled or modified. If a cancel option appears on your order in your account, you may use it before the order ships.

If you need urgent help before shipment, contact support@auranestperfumes.com with your order number. We will assist when possible but cannot guarantee cancellation after processing begins.

If your order arrives damaged or leaking, contact us within 7 days of delivery with your order number and photos of the item and packaging.

• We will replace the affected item or issue a refund once the claim is verified.
• Do not discard damaged items until we confirm next steps unless safety requires it.

Email support@auranestperfumes.com with subject line "Damage claim" and include your order number.